Policies

Salon Borealis - Inside the salon with products and mirrors.The following are the policies of Salon Borealis, a color and hair salon in St. John’s, north of Portland, Oregon.

We do our best to listen and work with you to provide quality hair care services. We guarantee our work and work hard to earn your respect and share your joy.

Payment

Salon Borealis accepts Visa, Mastercard, American Express, Discovery, and all other major credit cards. The salon also accepts personal checks, and cash for payment of services and products. Returned checks will require cash payment to settle, plus a $30 return check fee.

Prices may vary slightly depending upon the time and products used. We reserve the right to change prices and services at any time without notification.

Appointment Policies

Our online booking service will contact you to confirm your appointment and send you a reminder by email or text, as you prefer.

We prefer booking appointments in advance. If there is time in the schedule, we will permit walk-ins, but this is rare, so please book your appointment to ensure we can give you the attention and time you deserve.

Please arrive about ten minutes prior to your appointment to get comfortable, change into your gown, have a cup of tea or coffee, and leave the rest of the world outside our front door. We want you to be relaxed, ready, and open for your hair transformation.

We know that life gets in the way of your desire to look and feel your best. We try to be as accommodating as possible, but do request at least 24 hours notice of cancellation or rescheduling an appointment. Depending upon the service, you may be charged a cancellation fee if the cancellation is less than 24 hours in advance.

If you must cancel or reschedule your salon appointment, please use our online booking service or call us at 503-289-0133.

Gift Cards

Salon Borealis offers a wide variety of gift cards for giving beauty to your friends, family, and co-workers. What a wonderful way to show someone they are appreciated and spoil them. Unfortunately, we cannot offer refunds or redeem gift cards for cash. If a gift card is lost or stolen, we cannot replace them.

Child Safety Policy

Salon Borealis is an adult hair salon. Children are permitted in the salon when the child is receiving a service or there is another person familiar with the child to supervise them. For safety and insurance purposes, no child under the age of 12 is permitted to roam freely in the shop. We do not have facilities to accommodate children, though we can assist you in making arrangements for their care during your appointment. The salon is a hazardous place, and we take our responsibilities about child safety seriously.

This is your time, to be pampered and spoiled while you are being transformed. We understand this is a sensitive issue, and we do our best to be accommodating.

Service Satisfaction

Michael Ferrell’s Salon Borealis is dedicated to you, to make you look and feel your best. Hair color, cuts, and styles are often a step-by-step process as we move toward your goals and the best hair design for your face, lifestyle, and needs. The first visit may just be a step on your journey. Be patient.

In the event you are not satisfied with your service, we ask that you contact us within 7 days of the service appointment so we can do our best to meet your needs and discuss the issues. We would like every opportunity to meet – exceed – your expectations as we value you as a guest and part of the Salon Borealis family.

Product Return Policy

We issue full refunds for hair products returned unopened and unused within 7 days of purchase. If you are not happy with a hair product we suggested, please return it for a product exchange within 30 days of purchase. Please note that all non-hair care products are final sales.

Jewelry, Glasses, and Personal Items

While we do our best to ensure your safety and the safety of your personal items, we cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, glasses, and accessories.

Privacy Policy

Information collected through our online booking service, phone and in-salon booking, is stored in our online booking service, BookFresh.com. For information, see their privacy policy. We use this information for appointment reminders and occasionally to inform you of news of our services. We do not sell or share this information with anyone or any other company.

Information collected through our website is similar to the handling of such information on other websites. Log files are stored on the web server related to the visitor’s IP address, referring web pages or sites, time of visit, pages visited, and browser type and version. Cookies may be used to remember visitor preferences. When commenting on the site, the visitor’s email, name, IP address, and website (optional) are stored on the web server. Cookies are digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website, and used to track your return visits to the website. This information helps us to better serve you on our website.

We respect your privacy during your visit in the salon. Information shared during your consultation and appointment are not shared. We work hard to ensure Salon Borealis is a safe, comfortable, and friendly space for you to relax and be transformed.